Shipping ,Return and Warranty
Shipping time
Gamay Hair cooperates with several world-renowned express companies like DH,FedEx,TNT,UPS,etc.They ship to most countries within a week, usually 3-5 business days. For some particular regions, other express service or postal service will be adopted, and the shipping time is subject to the actual situation.
*Please be aware that customers will bear any customs duty or tax involved at the customs of the customer's country. The price for any order at Gamay Hair does NOT include the customs duties or taxes. lf the customer doesn't or refuses to do the customs clearance timely, the package might be returned or disposed of by the customs. in this situation Gamay Hair takes no responsibility and will not issue any refund for the order
Most customized hair systems take longer to produce. Some complicated hair sstems cannot be completed within that time frame, such as silk tops, ultra-long hair and ultra-high density, etc. lf you need a hair system for a specific period, please consult our customer service team before placing an order
We provide ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 30 Days return guarantee for each order. Buy with confidence and enjoy a great shopping experience!
Returnable Items
Item that can be returned/ refunded or exchange within 30 days of receiving must follow the criteria as below:
1. Faulty items damaged/broken or soiled upon arrival.
2. Item received in wrong size/color/density.
3. Unwashed, worn, used, or misused items.
Non-Returnable Items
We will not accept returns on the following conditions:
1.Items outside the 30 days warranty time-frame.
2. Washed, worn, used, or misused items.
Notes: Our team must authorize all returns via the Support Center. Returned Items without a Return Merchandise From(RMA) will not be accepted.
Returns Process & Time-Frame
Please carefully follow our return process tp minimize any delays:
1.If your item is returnable(see above), please submit a ticket in our Support Center stating your:
order number
product name
reason for return
2. Our customers service team will response to your request within 24 hours and provide you with a Return Merchandise Form (RMA) along with our return address.
3. Please return the item according to our instructions on RMA form and send us return proof in the form of the tracking number and a valid return receipt.
4.Once we have received the return item(s), we will email you and arrange an exchange or a refund within 3 days.
5. If we don't receive your returned hair systems, we are unable to arrange the refund for you.
Kindly allow between 3-6 business days for our after-sales team to process your request. After this, please noted the refund times below:
For credit card refunds, please allow between 7-14 business days for the transaction to process.
For PayPal refunds, please allow up the 48 hours for the transaction to appear in your account.
For Wallet refunds(store credit), please allow 24 hours for your account to be updated.
Return Shipping Costs & Address
We aim to offer services that will be good for all of our loyal customers. All of our other worldwide customers can return to our local branches, please always contact us before returning the items by submitting a ticket to obtain an RMA form(Return Merchandise Authorization) with the related address.
1.All shipping fees are at the customers' expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.
2. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is avilabale.